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Travel Information

COVID-19 Travel Update

At Secura Lifestyle Holiday Parks, we take the safety and well-being of our guests, team members and all who visit our Parks, seriously. We are actively monitoring Coronavirus (COVID-19) updates and carefully following Government issued advice. You can access official health updates here.

We recommend that you keep up to date with the latest information available from the authorities. Details on guest conditions of entry are outlined here.

Secura Lifestyle very much appreciates your support, patience and cooperation as we all work together during this time.

COVID-Safe measures in place

Victoria – updated 20/07/2021

Restricted Activity Directions Extended

In response to a further outbreak of COVID19, the Victorian Government has extended its lockdown for the entire state from 11.59pm Friday 15 July and will apply until 11.59pm Tuesday 27 July 2021 unless further Directions are published before that date.

As a result, our Parks will be accepting bookings for the following permitted purposes only:

  • to a person whose place of residence is the accommodation facility; or
  • to a person who is ordinarily a resident of Victoria but has no permanent place of residence in Victoria; or
  • to a person who has a permanent place of residence in Victoria, but that place is temporarily unavailable; or
  • to a person, on a temporary basis, for work purposes; or
  • to a person who was a temporary guest of the accommodation facility on the date that these directions were given; or
  • to a person who requires emergency accommodation, including in relation to family violence and other vulnerable groups; or
  • to a person who requires accommodation for work purposes, where their work is for the purposes of responding to the state of emergency in existence under the PHW Act; 

Updated Government Directions for New South Wales/Victoria Border

The Victorian Government has declared that all of New South Wales and the Australian Capital Territory are now red zones under Victoria’s travel permit system. This means the Victorian border is effectively closed to NSW and the ACT.

Travelling to Victoria

All arrivals into Victoria must apply for a travel permit at the Service Victoria website. For travel permit zone updates, the latest advice can be found here.

Advice to our Victorian guests: BIG4 Borderland Wodonga and Secura Lifestyle Shepparton East are currently accepting bookings for essential travellers only at this time. For guests affected by the latest travel restrictions and who need to make changes to existing reservations, please complete the Booking Change Request Form

We are committed to maintaining a COVIDSafe environment for the health and safety of our guests and staff. To fast-track the check-in process, important information will be provided prior to arrival. We recommend that guests have the Service Victoria smartphone app downloaded prior to arrival. QR code scan is required at check-in.

New South Wales – updated 14/07/2021

Restrictions for Greater Sydney Extended

Stay-at-home orders will be extended across all of Greater Sydney including the Blue Mountains, Central Coast, Wollongong and Shellharbour from 6pm 26 June until 11.59pm Friday, 30 July.

In all other parts of NSW the following restrictions will apply:

  • People who have been in the Greater Sydney region (including the Blue Mountains, Central Coast, Wollongong and Shellharbour) on or after June 21 should follow the stay-at-home orders for a period of 14 days after they left Greater Sydney.
  • Masks will be compulsory in all indoor non-residential settings, including workplaces, and at organised outdoor events

Further information here.

Advice to our NSW guests: For guests affected by the latest travel restrictions and who need to make changes to existing reservations, please complete the Booking Change Request Form. We are committed to maintaining a COVIDSafe environment for the health and safety of our guests and staff. To fast-track the check-in process, important information will be provided prior to arrival. We recommend that guests have the Service NSW smartphone app downloaded prior to arrival. QR code scan is required at check-in. 

Queensland – updated 22/07/2021

Travelling to Queensland - NSW Border Restrictions

From 1am AEST Friday 23 July the whole state of NSW will be declared a COVID-19 hotspot. This will mean from that time, the whole of NSW, SA and Vic will be declared COVID-19 hotspots.

If you have been in a declared COVID-19 hotspot in the last 14 days you will not be allowed to enter Queensland, except for a limited range of people who can enter for essential purposes.

Declarations are required to enter Queensland from anywhere in Australia or New Zealand that is not a declared COVID-19 hotspot.

Queensland has two types of declarations, a Queensland Travel Declaration and a Queensland Border Declaration Pass.

Further information on declarations can be found here.

Advice to our QLD guests:  For guests affected by the latest travel restrictions and who need to make changes to existing reservations, please complete the Booking Change Request Form. Our Parks are committed to your health and safety. We recommend that guests have the Check-in Qld smartphone app downloaded prior to arrival. QR code scan is required at check-in.

Keeping You Safe and Healthy

For your safety and extra peace of mind, we have introduced a range of additional measures to ensure our current standards of cleanliness and hygiene are even more rigorous

  • All guests are provided with information prior to arrival outlining symptoms to look out for and preventive measures to help them minimise the risk of infection.
  • We are taking hygiene seriously and you can be confident that our Parks are being cleaned frequently and to the highest of standards, and that our staff are employing heightened levels of sanitation.
  • We’ve implemented the recommended precautionary operational measures of the Australian Government Department of Health to protect the health and safety of guests and team members.

If you have any questions, please do not hesitate to contact the park you are visiting.

Flexible Booking Policy

All Parks are required to comply with the Australian Consumer Law regarding refunds. For more information please see this advice and useful easy to read guide

Understanding that the situation is continually evolving, we are aiming to reduce any concerns by being flexible. If you are due to stay with us soon and need to make changes to existing reservations, please complete the Booking Change Request Form.