Novel Coronavirus (COVID-19) Information

CoronaVirus Update Page Secura Lifestyle

Coronavirus Update

At Secura Lifestyle Holiday Parks, we take the safety and well-being of our guests, team members and all who visit our parks, seriously. We are actively monitoring Coronavirus (COVID-19) updates and carefully following Government issued advice. You can access official health updates here.

We recommend that you keep up to date with the latest information available from the authorities. We very much appreciate your support, patience and cooperation as we all work together during this time.

Essential Travel

The Australian Government has advised that Australians should no longer undertake non-essential travel for the immediate future. We understand that this may create confusion for many who are unable to return home immediately due to state border closures or for those who live permanently on the road.

We are therefore, committed to remaining OPEN for visitors for whom travel is essential*. Accommodation options will be available to workers, visitors who may be in transit to their primary residence or whom are nomadic in nature.

If you need a place to stay safe and have peace of mind during these times of uncertainty, please be assured our friendly Park teams would be happy to welcome you at a Secura Lifestyle Holiday Park.

*Refer to individual State Restrictions. A Guest Declaration is to be completed on arrival.

Important Information for Secura Lifestyle Guests (QLD Only) – updated 31/03/2020

Non-Essential Business Closure Direction Issued

This will take effect from 11.59pm (local time) 27 March 2020.

Under this direction Caravan and Camping parks are considered a non-essential business.

The exception to this order is “where people live permanently in caravan parks or are staying in caravan parks as interim abodes where their primary residence is not available they may continue to do so with social distancing observed. This includes the use of cabins within caravan parks”

Our interpretation of this exception is that essential travel would be anyone who is staying in a caravan park as an interim abode where they residence is not available, therefore we believe that the following situations would be allowed:

  • a person in your region for essential work purposes (i.e. health care workers or other persons providing essential services for example, emergency services or infrastructure projects, with social distancing observed)
  • someone travelling for a compassionate reasons (i.e. medical appointment or compassionate reasons);
  • someone can not return to their home due to distance (i.e. they are in transit); and
  • a guest with has no fixed address (i.e. they live in their caravan or motorhome)

Advice to our QLD guests:  Guests who are travelling for essential work purposes – please call the Park directly to book your stay. Guests with reservations immediately impacted by the Non-Essential Business Closure Direction have been contacted on 27/03/2020. Instructions on how to arrange for changes to your existing booking has been provided. Thank you for your patience as we work through your guest enquiries.

Important Information for Secura Lifestyle Guests (NSW Only) – amended 4/04/2020

The NSW Minister for Health and Medical Research, The Hon. Brad Hazzard, MP, has now confirmed the NSW position and made an Order under the Public Health Act 2010 which now bans mass gatherings, places restrictions on other gatherings and requires the closure of caravan parks and camping grounds.

This will take effect from 11.59pm (local time) 3 April 2020.

Excerpts from the Public Health (COVID-19 Restrictions on Gathering and Movement) Order 2020:

(1) The Minister directs that the following must not be open to members of the public except as provided in this clause—

(n) caravan parks and camping grounds, except for purposes of—

(i) accommodating permanent residents of the caravan park or camping ground, overnight travellers, persons working in the local area or other persons who have no other place of permanent residence or whose primary place of residence is temporarily unavailable, and
(ii) allowing visitors to visit persons referred to in subparagraph (i),

Advice to our NSW guests:  Guests who are travelling for work purposes or as overnight travellers – please call ahead to book your stay. Guests with reservations immediately impacted by the NSW Public Health Order were contacted on 26/03/2020. Instructions on how to arrange for changes to your existing booking have been provided. Thank you for your patience as we work through your guest enquiries.

Important Information for Secura Lifestyle Guests (Victoria Only)

At the direction of the Chief Health Officer of Victoria campsites, caravan parks and camping grounds will now be closed to visitors*

This will take effect from 11.59pm (local time) 25 March 2020.

Excerpts from the Non-Essential Activity Directions (No 2) of the Public Health and Wellbeing Act 2008 (Vic)

*The only people permitted to remain will be:

(a) a person whose place of residence is the accommodation facility; or
(b) a person who is ordinarily a resident of Victoria but has no permanent place of residence in Victoria; or
(c) a person who has a permanent place of residence in Victoria, but that place is temporarily unavailable; or
(d) a person, on a temporary basis, who has travelled to Victoria for work purposes; or
(e) a person who was a temporary guest of the accommodation facility on the date that these directions were given; or
(f) a person who requires emergency accommodation, including in relation to family violence and other vulnerable groups.

These actions follow further restrictions on domestic and international travel, with all non-essential travel banned.

Advice to our Victorian guests:  Guests who are travelling for essential work purposes – please call ahead to book your stay. Guests with reservations immediately impacted by the latest Victorian Government direction were contacted on 25/03/2020. Instructions on how to arrange for changes to your existing booking have also been provided. Thank you for your patience as we work through your guest enquiries.

Keeping You Safe and Healthy

For your safety and extra peace of mind, we have introduced a range of additional measures to ensure our current standards of cleanliness and hygiene are even more rigorous

  • All guests are provided with information prior to arrival outlining symptoms to look out for and preventive measures to help them minimise the risk of infection.
  • We are taking hygiene seriously and you can be confident that our Parks are being cleaned frequently and to the highest of standards, and that our staff are employing heightened levels of sanitation.
  • We’ve implemented the recommended precautionary operational measures of the Australian Government Department of Health to protect the health and safety of guests and team members.

If you have any questions, please do not hesitate to contact the park you are visiting.

Booking Policy

All parks are required to comply with the Australian Consumer Law regarding refunds. For more information please see this advice and useful easy to read guide

Understanding that the situation is continually evolving, we are aiming to reduce any concerns by being flexible. If you are due to stay with us soon and need to make changes to existing reservations, please complete the form below.

Information provided is current as at 4/04/2020.

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